سياسة الاستبدال و الاسترجاع

Delivery time from two days to 6 working days Return policy: 1- Without prejudice to the provisions of the contractual and regulatory warranty, the consumer has the right to replace the product presented to him by the store within three days following the date of receipt of the product, and he does not have the right to replace the product after three days. 2- To replace the product, the product must be in good condition and the consumer must not have used the product or benefited from it, and the store has the right to inspect the product before replacing it to ensure its safety. The consumer bears the cost of shipping if he wants to replace the product with the same type. In domestic and international replacement, the consumer bears the full shipping costs and delivery of the product to the shipping company. If there are defects or errors, the consumer will be compensated. The consumer is not entitled to replace the product except in the following cases: If a manufacturing defect appears in the product. Return policy: The customer has the right to return the product if it is damaged. In case of order cancellation after issuing the shipping policy, a 30 return fee will be deducted from the customer. Order cannot be canceled after the product has been shipped, and the customer must receive the order. Returns are only accepted if there is a manufacturing defect in the product, and if the customer insists on returning it, a shipping fee of 30 for outbound and 30 for return will be deducted, totaling 60 SAR. For digital products, there are no returns or replacements under any circumstances after the order is executed. In case you receive an offer on the cables and benefit from a digital product, there are no returns under any circumstances. Important note regarding contact information: We kindly ask customers to ensure they enter a correct mobile number that matches their country of residence. If the shipping company cannot contact the customer due to an incorrect number or one not belonging to the country, the shipment will be considered undeliverable and may be destroyed by the shipping company without prior notice. In this case, the store bears no financial responsibility or compensation for the value of the shipment. Shipping and delivery: At A to Z, we strive to offer the best prices to our customers, which is why orders may be shipped in multiple shipments depending on product availability and the cheapest available shipping options. You may receive some items of your order at different times, but we will inform you of the status of each shipment and provide tracking details for each part of the order.